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1. Why book with Lisbon30.com?
Lisbon30.com offers a carefully selected range of clean, affordable accommodation in central locations, within easy reach of key places of interest. We provide good value hotels, hostels, bed & breakfasts and apartments for the cost-conscious traveller at a target price of €30 per person per night*. Lisbon30.com has a quick, easy-to-use reservations system. You get instant confirmation on-line for the dates that you require. No fuss, no delays.
*During peak periods prices may be higher.
2. Could I get a better price if I contacted the establishment directly?
Accommodation prices can vary according to occupancy levels, the season and expected demand.
We agree price parity with each establishment. This means that we show the same prices as other reservations websites and the establishment itself, and in many cases we negotiate lower on-line rates for our websites.*
*This depends on the season and availability. Prices may be higher during peak periods.
3. How do I know what my room will be like?
All of our accommodation has clear photos and detailed descriptions, and sometimes a video as well. They are all located on our map page so that you can check their location in the city. We encourage everyone who books with us to rate and comment on their experience at a particular establishment and you can read this feedback on each establishment's profile page.
4. How do I make a reservation?
The process is very simple. Start by entering your travel dates and the number of travellers in the box in the top left hand corner of each page. Here you may also click "More Search Options" to narrow your criteria further. Clicking the "Show Availability" button will then bring up a list of establishments that meet your requirements. Choose a place that looks good to you and click "More Details" to see the establishment's profile and a breakdown of the total price. Here you may read the comments that previous guests have left after staying at this establishment. When you have found a place that you wish to book, just click "Reserve Now" and you will be taken to the first of 2 stages in our booking process.
5. What exactly will I pay now on-line?
The portion of the total cost that you will pay on-line through our website represents Lisbon30.com’s part of the total cost and local taxes. A booking fee may be charged on your transaction (if applicable). The amount will be clearly stated before your credit card is charged. This payment secures the reservation for you, and the balance must be paid to the establishment upon check-in. This payment breakdown will be included in your confirmation email as well as in our communication with the establishment.
6. How do I get to Lisbon city centre from Lisbon Portella International Airport?
The airport is now completely surrounded by urban development, being one of the few airports in Europe located inside a major city. For more info, please consult www.ana.pt
(i)Bus – Listed below are the bus route numbers with the respective names of their ‘end of the line’ terminals. The airport stop is located mid-journey for these routes.
N.º 5 - Estação do Oriente / Aeroporto / Areeiro
N.º 22 - Portela / Aeroporto / Marquês de Pombal
N.º 44 - Moscavide / Aeroporto / Cais do Sodré
N.º 45 - Prior Velho / Aeroporto / Cais do Sodré
N.º 83 - Portela / Aeroporto / Amoreiras
Ticket may be purchased from the driver as you board the bus.
(ii) Taxi - There are two taxi ranks within the perimeter of the airport, one at arrivals and the other at departures.
The fare on the taxi meter should read €2.50 (daytime pick-up). Outside the city limits, city fares are charged per kilometre (km = 0.42). €1.60 is charged for the transportation of luggage or animals.
Before taking a taxi, inquire about the fare*. You can get more info and purchase a taxi voucher at the Tourist Information desk in the airport's arrivals hall.
* An additional 20% is charged for services on Saturdays, Sundays and holidays and for night time services from 9pm to 6am.
7. What do I do if I want to change the number of nights or the number of people of my stay?
It is possible to make changes to a reservation if you send written notification by e-mail to bookings@Lisbon30.com within the time limit specified in the establishment's cancellation policy. Please note that all booking changes are subject to availability. There is a handling fee of €15 for all booking changes, except those that add nights or people to the stay.
*Groups of more than 20 people must provide a minimum of 15 days’ notice to amend their reservations.
8. Is the payment system secure?
Yes. The information you provide during the payment process is VeriSign encrypted and is not made available to any outside entities. SECURITY OF YOUR PERSONAL DATA IS PARAMOUNT TO US. All transactions occur in a secure site area using 'Secure Sockets Layer' (SSL) software from VeriSign to process orders. SSL encrypts the information you input on the site ensuring that no third parties can intercept, read, or use the data. After making a reservation you will quickly receive confirmation by email containing details of the amount of your prepayment, address, telephone number and e-mail of the establishment you have booked, as well as the reservation dates. Upon arrival at the establishment you will pay the amount outstanding by any payment method that that particular establishment accepts.
9. Can you send me a confirmation with the hotel address? / I haven't received my confirmation e-mail yet.
All the details of your reservation including the hotel address, e-mail and telephone are included in the confirmation email that was sent to you after booking. Check your spam folder in case this email has ended up there. If you no longer have this email you can access details of your reservation on the My reservation page of our website. Just enter your email address or reservation number. If you are still having trouble accessing your details then you can contact us by telephone. See this page for details of our local rate numbers.
10. Is the city safe?
Lisbon is a safe city to visit. Violent crimes and muggings are extremely rare. As today Lisbon receives an ever larger amount of foreign visitors, as a result the amount of minor crime (pick pocketing, bag snatching) has increased. Taking some common sense precautions will greatly reduce the risk of becoming a victim of crime.
Keep an eye on your luggage on public transport, don't show off your money belt or expensive valuables in the street and stick to the main pedestrian areas. It's also suggested to avoid overly loud behaviour at night or when going out in groups so as not to attract unnecessary attention, especially in the Bairro Alto, Alfama and Cais districts.
11. What happens if I want to cancel my reservation?
Please be aware that all establishments apply their own specific cancellation policies, details of which are shown during the reservation process on the Website and in your confirmation e-mail.
(i) To cancel a reservation you must send written notification by e-mail to bookings@Lisbon30.com within the time limit specified by the establishment's cancellation policy as stated in your confirmation e-mail. Please check your confirmation e-mail, which lists the applicable cancellation policy for further information.
If you cancel your reservation by notifying us before 1200 hours (local time of your destination) within the specified cancellation period, you will receive a full refund of the deposit amount prepaid on-line, less a €15 handling fee. (Standard cancellation period for apartments is 7 days before arrival date).
(ii) You may also cancel a reservation using the Auto Cancellation facility.
Simply go to My reservation and enter your e-mail address. You will automatically receive an e-mail containing a URL link. Open the e-mail and click on the link to access your reservation details (note: all reservations you may have made via Lisbon30.com will be listed, please ensure you select the correct reservation). Click the CANCEL button. You will subsequently receive an automatically generated e-mail with the details of the reservation confirming the cancellation. Please note, the cancellation policy of the establishment is also applicable to this facility.
*Groups of more than 20 people must provide a minimum of 15 days’ notice to cancel their reservations.
12. What happens in case of late cancellation (after the indicated cancellation period has expired) or if I do not show up at the establishment?
If you cancel after the cancellation period has expired or if you simply do not show up at the establishment (no-show), you will be charged a full 1 night & VAT for each room you have reserved, by the establishment, plus a €15 processing fee by Lisbon30.com. There will be no refund of the amount prepaid online.
Lisbon30.com blocks the online calendar for the room or apartment reserved from the moment the reservation is made until the arrival date. If you make a late cancellation, or simply fail to show up, these room nights will go wasted, unsold. The room nights have been held for you, at your request. Now they will go unsold due to this no-show or late cancellation. The ¨amount already paid¨ (the amount pre-paid online) will not be refunded, and will be used to partially offset the loss incurred by Lisbon30.com and the establishment.
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